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Panorama Education
MA, United States
11 days ago
Bohler
Charlotte, NC, United States
29 days ago
Bohler
Raleigh, NC, United States
29 days ago
Panorama Education
Massachusetts, United States
11 days ago

Description

Panoramians can choose to work fully remote, in-person from our Boston/San Francisco offices, or a hybrid option.

About the Role:
We're looking for a Client Success Manager to join our growing team and support a portfolio of 50-70 clients in our portfolio of districts. As a Client Success Manager, you will be an expert in Panorama products for your portfolio of clients to use our toolset, supports technical customizations in the back end, and provides timeline support to ensure your clients launch projects successfully. Your focus will be ensuring smooth client experience with survey and platform launches with a focus on client engagement and on-time renewals. In addition to using Panorama products, you will use Excel in a lot of your work.

Responsibilities:

  • Manage a portfolio of 50-70 clients that use Panorama products driving high levels of engagement with our platform and product offerings
  • Onboard new clients and provide Product Education resources to help them navigate Panorama tools and introduce them to best practices to ensure they can self-serve 
  • Communicate effectively, professionally and with empathy with clients via phone calls and email to ensure that they have an exceptional customer experience 
  • Serve as a thought partner including but not limited to leading planning calls, recommending content, facilitating report calls, and helping clients understand and act on their data
  • Work closely with our Product Support team to address technical challenges and ensure reports look as expected so they can act on the data
  • Complete technical work and collaborate with Support to enable survey delivery 
  • Collaborate with our Product Education team to ensure clients have the resources they need to self serve within the platform
  • Submit technical support tickets to our Engineering team to address issues within the platform 
  • Leverage one-to-many communication strategies to effectively support your client base at scale
  • Act as a voice of the customer within Panorama to help the team better understand and improve client experience through our tools and services


Requirements

Our Ideal Candidate Has:

  • You have experience with customer management and client relations for a high volume of clients or stakeholders
  • You have collaborated with cross functional support teams You have experience learning new tools and platforms and troubleshooting technical issues
  • You are organized and detail-oriented, with a proven ability to manage a number of projects on tight deadlines with a high level of accuracy
  • You have experience using Excel formulas and analyzing data
  • Strong quantitative skills with ability to translate data into insights and action 
  • You are motivated by process improvement that drive efficiency in your work; looking for ways to systemize client support to make it more consistent and enable our clients to self serve
  • Experience in the Education industry is a plus
  • Experience in high growth organization is a plus

Panorama excitedly hosts two in-person "all team meetings" a year. All Panoramians attend and travel/hotels are provided. (Paused due to Covid)

Job Information

  • Job ID: 59197383
  • Location:
    Massachusetts, United States
    Alabama, United States
    Arizona, United States
    Arkansas, United States
    California, United States
    Colorado, United States
    Connecticut, United States
    Delaware, United States
    Florida, United States
    Georgia, United States
    Idaho, United States
    Illinois, United States
    Indiana, United States
    Iowa, United Kingdom
    Kansas, United States
    Kentucky, United States
    Louisiana, United States
    Maine, United States
    Michigan, United States
    Minnesota, United States
    Mississippi, United States
    Missouri, United States
    Montana, United States
    Nebraska, United States
    Nevada, United States
    New Hampshire, United States
    New Jersey, United States
    New Mexico, United States
    New York, United States
    Texas, United States
    North Carolina, United States
    Ohio, United States
    Oklahoma, United States
    Oregon, United States
    Pennsylvania, United States
    Wyoming, United States
    Wisconsin, United States
    West Virginia, United States
    Washington, United States
    Virginia, United States
    Vermont, United States
    Utah, United States
    Tennessee, United States
    South Dakota, United States
    South Carolina, United States
    Rhode Island, United States
    LAKE ST. LOUIS, Missouri, United States
  • Position Title: Client Success Manager, Community Partners - Districts
  • Company Name: Panorama Education
  • Industry: Education/Training
  • Job Function: Sales/Business Development
  • Entry Level: Yes
  • Job Type: Full-Time
  • Job Duration: Indefinite
  • Min Education: BA/BS/Undergraduate
  • Required Travel: 0-10%

Please refer to the company's website or job descriptions to learn more about them.

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