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Teleste Intercept LLC
Arizona, United States (remote)
29 days ago
Teleste Intercept LLC
Arizona, United States
(remote)
29 days ago
Job Type
Full-Time
Job Duration
Indefinite
Min Education
BA/BS/Undergraduate
Required Travel
50-75%
Job Function
Network Engineering

Description

Teleste Intercept is a joint venture formed by Teleste and Antronix.. The venture provides best of breed access network platforms for the North American Broadband Market.

Teleste Intercept’s Broadband Access Platforms enable Intelligent Network Management tools which deliver increased service uptime, improved Quality of Experience, and reduced Opex. Our solutions allow operators to maximize scale and deliver widely available and highly serviceable Gigabit speeds over HFC architectures. For additional information visit: https://www.telesteintercept.com

We have a Field Sales Engineer position open that covers our customer base in the Mountain and Pacific time zones in North America.

Key Responsibilities

· Provide technical pre-sales support to our Regional Sales Teams

· Provide pre and post-sales support to our customer base

· Assist customers with creating and tracking support cases

· Assist our customers with training, installation and configuration of our products

· Interact with our customers to promptly fix and isolate to root cause and provide a resolution to customer issues

· Work closely with product engineering group to resolve issues and bugs

· Provide vital updates to our product management team for our customer’s technical concerns.

· Assist in development of knowledge articles, troubleshooting guides and training



Requirements

Required Qualifications

· 10+years working experience in HFC broadband networks

· Strong understanding of Cable Broadband Distributed Access Architectures

· Strong understanding of RF transmission in cable broadband networks

· Practical working knowledge of cable industry solutions and standards e.g. SCTE, DOCSIS, Remote PHY, DAA etc. nomenclature and relevant attributes directly impacting the sales decision process

· Experience with cable broadband test instrumentation

· Excellent communication/interpersonal skills to clearly and simply articulate ideas, and offer solutions.

· Excellent listening skills. The ability to understand the business needs of prospects / customers and articulate succinctly how our solution can meet their needs.

· Experience selling at the tactical and executive levels

· Strong interpersonal skills with a focus on being a trusted advisor to ensure customer satisfaction.

· Experience working in customer lab environments providing support for problem replication and detailing the sequence of events related to resolving customer technical issues

· Ability to work independently

Additional details

· Preferred for candidate to be located in North American Mountain or Pacific time zones

· Travel is required and amount is based on sales and project activity

Job ID: 73535970

Please refer to the company's website or job descriptions to learn more about them.

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